Privacy Policy

ADDvanced Solutions Community Network aims to provide you with the highest quality of service. To do this we need to keep records about you and your family and the services we have offered, provided or plan to offer to you.

We know that you value your privacy and the security of personal information held about you. This is why we want to be transparent about why we need the personal information we request when you engage with us and how we will use it.

What information do we collect?

As part of managing our relationship with you and providing a service to you, there is certain information that we record.

This information may include:

  • Basic details about you such as:
    • your title, name, gender, date of birth
    • school/college attended
    • GP practice attended
    • your contact details (address, email address and telephone number)
  • Basic details about your family and relationships which may include:
    • their title, name, gender, date of birth
    • school/college attended 
    • GP practice attended
    • their contact details (address, email address and telephone number)
  • A record of any of our services you and your family have been offered or accessed such as attendance at groups or activities
  • Other details and notes about you and your family’s health which you have shared with us
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives

If you access our offer as a professional, this information may include:

Basic details about you such as:

  • your title, name, job title and organisation
  • your contact details (address, email address, telephone number)
  • a record of any services you have been offered or accessed such as attendance at groups or activities

If you are under 13, you should ask the permission of a parent or guardian before sending personal or sensitive information to anyone online.

When you make contact with us we will ask your consent to collect, hold and use your data so we can keep in touch with you to let you know about opportunities that may be of interest to you and your family.

We may also ask for or collect some non-personal information from you.

The information we collect won’t be shared with anyone else except under the circumstances described on the following page in ‘Sharing Information’.

How do we use your information?

We hold and use your data so we can:

  • keep in touch with you to let you know about opportunities that you have asked for, or that may be of interest to you and your family;
  • keep in touch with you to let you know about information we think may be of interest to you, including about other partners/services, products or information;
  • keep a record of your relationship with us and record the contact we have had with you;
  • ensure that we know how you prefer to be contacted;
  • administer any support you have given towards fundraising;
  • send out surveys and requests to participate in engagement/activities/research that may be of interest to you; and
  • to run, fund, develop and evaluate our offer and meet our obligations to funders/commissioners.

Your Rights

You have the right to confidentiality under the General Data Protection Regulations 2018, the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply).

How we look after and safeguard your data

We aim to ensure that there are appropriate physical, technical and managerial controls in place to protect any personal information you may provide us with.

All of our staff contracts of employment, volunteer and professional service provider agreements contain a requirement to keep information about those who access our services confidential.

Our guiding principle is that we hold your records in strict confidence.

Your right to view, correct or delete any information we hold on you

You have the right to ask for a copy of all records we hold about you. If you would like a copy of some or all of your personal information, please email info@addvancedsolutions.co.uk for the attention of Director of Quality and Standards or write to us at:

Director of Quality and Standards
ADDvanced Solutions Community Network
54 St James Street
Liverpool, L1 0AB

We are required to respond to your request usually within 30 days.

You will need to give adequate information in order for us to identify you (for example, full name, address, telephone number, email address and date of birth). You will be required to provide ID, for example a passport, full driving license or credit/debit card before any information is released to you.

If you think any information we hold on you is inaccurate or incorrect, please let us know. We also ask that you let us know if your contact details change.

If you do not want to receive any further information about ADDvanced Solutions Community Network and would like us to remove your name from our mailing list or have your information deleted from our records, please email info@addvancedsolutions.co.uk for the attention of Director of Quality and Standards or write to us at:

Director of Quality and Standards
ADDvanced Solutions Community Network
54 St James Street
Liverpool, L1 0AB

How long we store your data for

We will hold your personal information on our systems for as long as is necessary for the relevant activity to run, fund, develop and evaluate our offer and meet our obligations to funders/commissioners.

If you request that we stop sending you information emails, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us, we won’t keep any information that we don’t need.

Sharing Information

The information held about you will not be shared for any reason, unless:

  • you ask us to do so;
  • we ask and you give us specific permission;
  • we are required by law;
  • we are permitted by law, for example where public interest overrides the need to keep the information confidential.
  • you ask us to do so;
  • we ask and you give us specific permission;
  • we are required by law;
  • we are permitted by law, for example where public interest overrides the need to keep the information confidential.

The types of people we may ask you for permission to share information with include other health professionals and other organisations we work in partnership with to deliver services to you or communicate information about these services. Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above.

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Contact us

If you have any queries or concerns about this policy or any complaints with regard to the administration of this policy, please contact our Director - Quality and Standards.

How can we help you?

Information for parents
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