ADDvanced Solutions Community Network aims to provide you with the highest quality of service. To do this we need to keep records about you and your family and the services we have offered, provided or plan to offer to you. We know that you value your privacy and the security of personal information held about you.
This is why we want to be transparent about why we need the personal information we request when you engage with us and how we will use it.
As part of managing our relationship with you and providing a service to you, there is certain information that we record. This information may include:
Basic details about you such as:
Basic details about your family and relationships which may include:
Other details and notes about you and your family’s health which you have shared with us
If you are under 13, you should ask the permission of a parent or guardian before sending personal or sensitive information to anyone online. When you make contact with us we will ask your consent to collect, hold and use your data so we can keep in touch with you to let you know about opportunities that may be of interest to you and your family.
We may also ask for or collect some non-personal information from you. The information we collect won’t be shared with anyone else except under the circumstances described below in ‘Sharing Information’.
If you access our offer as a professional, this information may include:
We hold and use your data so we can:
You have the right to confidentiality under the General Data Protection Regulations 2018, the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply).
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right at: ico.org.uk/your-data-matters/your-right-of-access/
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right at: ico.org.uk/your-data-matters/your-right-to-get-your-data-corrected/
You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right at: ico.org.uk/your-data-matters/your-right-to-get-your-data-deleted/
You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right at: ico.org.uk/your-data-matters/your-right-to-limit-how-organisations-use-your-data/
You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests. You can read more about this right at: ico.org.uk/your-data-matters/the-right-to-object-to-the-use-of-your-data/
This only applies to the information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you.
The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.
You can read more about this right at: ico.org.uk/your-data-matters/your-right-to-data-portability/ You are not required to pay any charge for exercising your rights. We have one month to respond to you. See below for the relevant contact details should you wish to make a request to exercise any of your rights.
We aim to ensure that there are appropriate organisational and technological controls in place to protect any personal information you may provide us with. All of our staff contracts of employment, volunteer and professional service provider agreements contain a requirement to keep information about those who access our services confidential. Our guiding principle is that we hold your records in strict confidence. We will only share data with third parties with your consent, or where we are required to do so by law.
We are required to respond to your request usually within 30 days from receipt of the request. You will need to give adequate information in order for us to identify you (for example, full name, address, telephone number, email address and date of birth). You will be required to provide ID, for example, a passport, full driving license or credit/debit card before any information is released to you. If you think any information we hold on you is inaccurate or incorrect, please let us know. We also ask that you let us know if your contact details change.
If you would like a copy of some or all of your personal information, please email l.hankinson@addvancedsolutions.co.uk or write to us at:
Director of Quality and Standards ADDvanced Solutions Community Network 54 St James Street Liverpool L1 0AB
If you do not want to receive any further information about ADDvanced Solutions Community Network and would like us to remove your name from our mailing list or have your information deleted from our records, please email l.hankinson@addvancedsolutions.co.uk or write to us at:
We will hold your personal information on our systems for as long as is necessary for the relevant activity to run, fund, develop and evaluate our offer and meet our obligations to funders/commissioners in accordance with our Records Retention Schedule. If you request that we stop sending you information emails, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us, we won’t keep any information that we don’t need.
The information held about you will not be shared for any reason, unless:
The types of people we may ask you for permission to share information with include other health professionals such as family support workers and other organisations we work in partnership with to deliver services to you or communicate information about these services, and our funders and commissioners including NHS England and which may include reporting information to NHS Digital. This list is not exhaustive. Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above.
If you have any queries or concerns about this policy or any complaints with regard to the administration of this policy, please contact our Director – Quality and Standards.
The laws governing how your data can be used are:
They are the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. We work with them to make sure we collect, store and use your information appropriately.
We reserve the right to update this policy from time to time. The latest updated version will be available on our website and through printed leaflets. Please check the website to see any changes. If there are any significant changes in the way we treat your personal information we will place a prominent notice on our website, on our social media channels and print new leaflets.
This document was last updated on 31st July 2020.
How can we help you?
ADDvanced Solutions Community Network Office Hours: Monday - Friday 9.00am - 5.00pm
Liverpool/Knowsley/Wirral/Sefton/Halton: 0151 486 1788 St Helens: 01744 582172 Warrington: 01925 320863 e: info@addvancedsolutions.co.uk
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ADDvanced Solutions Community Network (CIC) Company Number: 08251733